Ipswich Region Chamber of Commerce Privacy Policy
Ipswich Region Chamber of Commerce respects and values the privacy and protects the personal information of others who we engage with including members, customers, employees, contractors and other individuals including visitors to our website. This privacy statement outlines how we collect, use, disclose, store and otherwise manage your personal information and comply with our obligations under the Privacy Act 1988 (Act).
How we collect your information
The main purposes for which we collect personal information are:
- to maintain contact with members;
- to grant members access to exclusive online information;
- to provide a subscription service to members that have elected to take part in our e-newsletter service;
- to notify and keep members and contacts informed of the events, services and service offers we provide and of current developments;
- where it is necessary for us to provide our service and to enable others to provide services which we have informed you about and which you have requested we facilitate for you;
- to register members to attend events;
- to enable us to make submissions to legislative bodies about policy development;
- to advertise or promote your business;
- for administration and management purposes.
We may also collect personal information about you from your use of our website and information you provide to us such as, for example, if you use the website to contact us to register for one of our services.
Information Collected
Ipswich Region Chamber of Commerce will not collect personal information unless the information is reasonably necessary to enable us to undertake one or more of our activities.
Unless it is unreasonable or impractical to do so, Ipswich Region Chamber of Commerce will collect personal information directly from you. Sometimes it may be necessary for us to collect your personal information from a third party, or from a publicly available source. We will only collect personal information in that way where we are permitted to do so under the Act. Where personal information is collected from another party, Ipswich Region Chamber of Commerce will take reasonable steps to inform you of the collection, at or before that time or, if that is not practicable, as soon as possible after collection.
The type of personal information which we will ordinarily collect includes your name, contact details, email, payment details or account information (including your credit card details) if that is necessary. Where relevant, we may ask you for other information.
We will not usually seek to collect sensitive information (e.g data relating to race or ethnic origin, religious beliefs, political preference, criminal record, physical or mental health, or sexual orientation from you. However, you acknowledge that such information may be collected (including inadvertently such as via photographs or other records) by us. You acknowledge that information may be contained in documents or other records which you have provided to us.
If you provide us with someone else’s personal information, you should only do so if you have their authority or consent. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.
How we use the Information
We use the personal information collected for various activities including:
- to perform services or provide products to you, including where we provide a service for you or on your behalf to a third party;
- to respond to your requests;
- to provide you with further information about Ipswich Region Chamber of Commerce;
- to promote or market our products and services to you;
- to facilitate the provision of products or services to you by others at your request;
- to promote your services to other members and to the community;
- to assist in making submissions to legislative bodies about policy development;
- to organise conferences, functions, or seminars; and
- to comply with our legal obligations.
We may use your information to market our services, including by email, or to provide you with information from other providers which we think may be of interest to you. You will have the opportunity to elect not to receive further marketing information from us by writing to the privacy officer, whose details are provided at the end of this policy. We will endeavour to process your request within 21 days of contacting us. Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us.
We will hold your personal information for only as long as is required to fulfil the purposes for which it was collected or as required by law.
We may share your personal information with third parties who we contract to assist us to provide the services requested by you. Those third parties may include service providers who assist us in performing our services such as our accountants and auditors, mailing houses, other professional advisers, experts who are contracted to us and other Ipswich Region Chamber of Commerce members. If we provide your personal information to those persons, we will require that they protect your information in accordance with the standards contained in the Australian Privacy Principles and other applicable privacy laws. We will never sell your personal information.
Ipswich Region Chamber of Commerce may transfer your personal information to our related entities or it may be accessible to other entities to fulfil the purposes identified above or for some other related purpose which you have consented to or for which you would reasonably expect us to use the personal information.
In the event that Ipswich Region Chamber of Commerce, a related asset or an aspect of our business is acquired, transferred or merged with another company, we may disclose your personal information to the prospective or actual purchasers. If we do so, we will require that they hold your personal information in a manner which is at least as secure as we have previously.
Use of Cookies
We use Cookies on our website. These are small text files that are placed on your computer when you visit our website. We use Cookies to monitor the traffic to the various pages on our website so that we can improve its relevance to our members, clients, customers or visitors. We also collect some information about your use of our website. Much of this information will not be personal as it will not reveal your personal identity.
Most of this information is aggregated and used for statistical purposes so that you are not personally identifiable from it. The aggregated information and cookies will usually include, for example Internet provider, date and time, search phrases, or referring websites.
Most browsers are set up to accept cookies. However, if you do not wish to receive any cookies, you may be able to change the settings of your browser to give you greater control over this.
You may choose to provide us with personal information in some circumstances when you access our website, including where you wish to register as a member, request services, ask us to respond to queries or correspondence, or apply for work. If you provide us with someone else’s information, you should only do so if you have their authority or consent. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.
Blogs, Forums, and other Social Media
Our website may host various blogs, forums, and other social media applications or services that allow you to share personal information and content with other users (“Social Media Applications”). Any personal information or content that you contribute to our website or to any Social Media Applications can be read, collected, downloaded and used by other users over whom we may have no control. We are not responsible for any use, misuse or misappropriation by other users of any personal information or content that you contribute to our website or to any Social Media Applications.
Our website may include links to third party websites. If you access third party websites (even via a link from our website), you will be subject to their privacy policy. You may wish to consider the privacy policy of the third party website providers, which Ipswich Region Chamber of Commerce will not be taken to endorse or accept even if we provide a link from our website.
How you can access and/or amend your personal information
You may contact the Privacy Officer in writing at the address identified at the end of this policy at any time to request access or to amend your personal information. Requests will be dealt with as quickly as possible and we will endeavour to respond within 21 days.
Ipswich Region Chamber of Commerce will provide access by allowing you to inspect, take notes or receive copies or printouts of the personal information that Ipswich Region Chamber of Commerce holds about you. To obtain access you will have to provide your identity. This is necessary to ensure that personal information is provided only to correct individuals and that the privacy of others is not undermined.
If you believe that any personal information which Ipswich Region Chamber of Commerce has collected about you is inaccurate, incomplete or not up-to-date, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act. In the event that we correct personal information that we have previously disclosed to a third party, you may request that we notify that third party of the correction. We will take steps as are reasonable in the circumstances to notify that third party of the correction where it is not impractical or unlawful to do so.
In some circumstances (which are outlined below) we may refuse to give you access to personal information and in these circumstances we will explain why. You may complain about our refusal to grant you access to your personal information directly with the Office of the Australian Information Commissioner.
Where possible, Ipswich Region Chamber of Commerce will favour providing you with access to your personal information.
Security of your information
We will take reasonable commercial measurers to ensure the security of your personal information, whether kept in electronic form or hard copy.
Ipswich Region Chamber of Commerce has implemented technology and operational security in order to protect personal information from loss, misuse, alteration, or destruction. We use a range of physical and electronic procedures to ensure the privacy of your personal information is safeguarded. These include operational policies and procedures (such as restricting physical access to our offices and the use of key management verification protocols) and maintaining a secure database system through the use of passwords, encryption, intrusion prevention/detection and firewalls. We limit the persons (including employees) or entities that have access to your personal information and ensure that those persons are required to treat the information in accordance with the Australian Privacy Principles and other applicable privacy laws.
Changes to Privacy Policy
Ipswich Region Chamber of Commerce works in a dynamic business environment and from time to time it may be necessary to review our privacy policy. You will always be able to find the current version of our privacy policy on our website.
In the event that any changes to our privacy policy will have an adverse effect on you, we will place a notice on our website and will endeavour to contact you by other means to notify you of those changes where reasonably practicable.
How to Contact Us
You may request further information, express concerns and/or queries about the way we manage your personal information by contacting our office:
Ipswich Region Chamber of Commerce
101 Limestone Street
Ipswich QLD 4305
Australia
Email: admin@ipswichchamber.org.au
Telephone: 0432 034 515